Refunds Policy
To be eligible for a return, your item must be unused and in the same condition that you received it ie: It must be in the original packaging and unopened.
Kulture is not responsible for the way you store your products or for forgotten products left in your cupboard which are now inedible.
We cannot accept blame for pantry moths getting in to your products once you have opened them. Ziplock bags do not ensure moths don't get into your products.
To complete your return, we require a receipt or proof of purchase and contact us via our contact page to discuss your return.
My refund has approved, what's next?
Once your product has been returned and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment.
What to do if my refund money hasn't been received
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank.
There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us via our contact form.
What to do if my product is damaged?
If your product is damaged when you receive it, we will replace it. Simply get in touch with us via our contact form and we'll take things from there.
Where do I return my items?
We will make things super simple for you when returning your items. Once we have confirmed your return, we will email you a returns label which you simply print out and apply to the outer of your parcel. We encourage you to place your products in a box rather than a bag, as the box protects the product(s) from getting squashed and bursting open.
