FAQs
How to take Kulture products
How often should I take all the products?
Take them consistently each and every day and you'll soon start to feel the benefits. Consistency is key for feeling the benefits from these products.
When should I take them?
First thing in the morning is a great routine to get into before you start your day. See individual products below which outlines this is more detail.
How soon will I feel the benefits?
We are all different and our health levels are different too. A lot of people feel the benefits within 1-2 weeks, whilst others may take a little longer.
Can I add them to Smoothies?
Yes, yes, yes! I recommend starting with Blueberry Burst as your base, as this contains protein, then adding your favourites to make a smoothie. You can add all of them together, however you may find it a bit powdery or gritty. I recommend mixing 1-3 products together and make sure you add enough liquid.
When/how to take Fruitful Digest & Berry Cleanse
Take upon rising. Both of these products work and taste best in a glass of water and can be taken together in the same glass. Fruitful Digest can be taken multiple times a day to help strengthen your digestive system or when you experience gas and bloating from food.
When/how to take Vanilla Happy
Take this one after breakfast / after you've eaten. This product works best in milk. Given that dairy milk upsets most peoples stomachs, I recommend it with almond, coconut, oat or rice milk. The product doesn't contain thickeners, so you'll need to add it to a shaker or a jar to mix it well with the liquid.
When/how to take Green Goddess
Take this one after breakfast / after you've eaten. This product also works best with milk. I recommend it with almond, coconut, oat or rice milk. It also works well with coconut water. The product doesn't contain thickeners, so you'll need to add it to a shaker or a jar to mix it well with the liquid.
When/how to take Blueberry Burst
This product is best placed in a shaker or jar and mix with milk. I recommend almond, coconut, rice or oat milk (as dairy upsets most peoples stomach). Take this before a workout, post workout or when you need a little bit of extra protein in your day.
When/how to take Citrus Halo
Take in the morning or throughout the day. Simply add to a glass of water. Can also be taken together in the same glass with Fruitful Digest and Berry Cleanse.
When/how to take Latte Halo
Best taken in the evening to promote a deep sleep. This product works best in hot milk, however you can also drink it with cold milk too. Given that dairy milk upsets most peoples stomachs, I recommend it with almond (as it has sleep promoting mineral, otherwise coconut, oat or rice milk. Can also try in porridge or add to smoothies.
When/how to take Latte Liberate
Take in the morning either with hot or cold soy milk as soy milk has estrogen mimicking properties. You can also add to a smoothie or try adding to a hot bowl of porridge.
How do I open an account?
Simply place an order and upon check out you will be asked for your email and password which you can use to login for each order.
What are your payment options?
Our payment options include Paypal, Mastercard, Visa, Laybuy and Afterpay.
How do I use my 10% voucher?
Your 10% off coupon code will be emailed to you (please check your spam folder if you can't locate it in your inbox). Once you add products to your shopping cart, you'll be able to use the 10% off discount code during the checkout phase where you'll be asked to add in a discount code. This code can be found on the email.
Will I like the taste?
Where are Kulture products made?
Do your products contain any nasties?
I'm pregnant, can I take Kulture Superfoods?
What is Kulture's return policy?
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and unopened.
To complete your return, we require a receipt or proof of purchase.
Please return to: Kulture, 4/15 Wanda Road, Caulfield North, VIC 3161
Can I receive a refund?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
My refund is late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@kulture.store.
What is my product is damaged?
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@kulture.store along with a photo and the issue.
Where do I return my product?
To return your product, you should mail your product to: 4/15 Wanda Road, Caufield North, VIC, 3161, Australia. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Where does Kulture ship to?
How long does my order take to receive?
Orders are dispatched within 48 business hours from our Melbourne warehouse, excluding weekends and public holidays.. Once orders leave our warehouse, they are in the trusty hands of local and international couriers that includes delivery tracking.
You will receive your tracking number updates from our courier companies, so please ensure you provide the correct email address at checkout.
Delivery times for Australian residence: 3-5 business days.
Overseas deliveries will be displayed during checkout, next to the shipping option that is available. Please note that the transit time is displayed in business days (Monday to Friday) and are estimates only.
What if my delivery is late or not received?
If your trackable order has not received within 10 business days, please contact us at hello@kulture.store and we will endeavour to track it down for you.
What is the cost of shipping?
We charge a flat rate of $8.95 Australia-wide on all orders.
If your order value is $95 or more and delivery is within Australia, we offer FREE shipping.
International shipping is calculated on your destination at checkout.