FAQs

We charge a flat rate of $8.95 Australia-wide on all orders.

If your order value is $75 or more and delivery is within Australia, we offer FREE shipping.

International shipping is calculated on your destination at checkout.

New Zealand / China / Japan / Hong Kong / India / Korea / Taiwan / Indonesia / Malaysia / Thailand / Singapore / Vietnam Canada / United States / France / Netherlands / Switzerland / Germany / Norway / United Kingdom / Ireland / Spain / Italy / Sweden

If your trackable order has not received within 10 business days, please contact us at hello@kulture.store and we will endeavour to track it down for you.

Orders are dispatched within 48 business hours from our Melbourne warehouse, excluding weekends and public holidays.

We use Australia Post for all our deliveries and highly recommend downloading the Aus Post app to track your delivery.

You will receive your tracking number updates from Australia Post, so please ensure you provide the correct email address and mobile number at checkout.

Delivery times for Australian residence: 3-5 business days, depending on where you live. We do not have control of the delivery times once its with Australia Post.

Overseas deliveries time frames will be displayed during checkout, next to the shipping option that is available. Please note that the transit time is displayed in business days (Monday to Friday) and are estimates only.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging or a box and unopened.

Kulture is not responsible for the way you store your products or for forgotten products left in your cupboard which are now inedible.

We cannot accept blame for pantry moths getting in to your products once you have opened them. Ziplock bags do not ensure moths don't get into your products.

To complete your return, we require a receipt or proof of purchase (ie: the email you used to place your order) and email us at hello@kulture.store to discuss your return.

We will send you a shipping label to print out and apply to the box to send your product(s) back to us.

The shipping label cost is paid for by Kulture.

Once we receive your items and inspected them, we will send you an email to notify you that we have received your returned product.

Your refund will be processed automatically to your original method of payment, within the same day.

Please allow 24-48 hours for your refund to appear on your original payment method before contacting us.

There is often some processing time required before a refund is posted.

If your product is damaged in transit, we will replace items. Simply send us an email at hello@kulture.store along with a photo and the issue.

If you have a discount code, this can be applied at the checkout stage within the payment section.

Simply cut and paste in the discount code and ensure all upper and lowercase letters are exact as the code will not work.

We accept credit cards, Apple Pay, Google Pay, Paypal, Afterpay and Zip.

Go to the top right hand corner where you will see Login and follow the set up instructions. Will only take a few minutes.

Alternatively you can also set up an account whilst placing an order. Upon check out you will be asked for your email and password which you can use to login for each order.

We are 100% Australian owned and operated and are located in Melbourne Victoria.

They are made right here in Melbourne, Victoria.

We do our best to support local where possible, however Australia doesn't grow all the ingredients within our products, so we source these through ethical businesses throughout Australia.

When adding your product to cart, select the subscription pricing on the product page along with how often you'd like to receive the product.

Don't worry if you need to change the frequency later, this can be edited within your subscription account.

We offer every 3, 4, 5 or 6 weeks.

We recommend every 3 weeks as most Kulture products last between 25 and 30 days PLUS you need to accommodate for delivery days too.

Yes you can.

Please be aware that each subscription, depending on the total value may include a shipping fee. Shipping is free if the order value is $75 or more.

Yes.

Simply login into your account and cancel your subscription. Alternatively email us at hello@kulture.store and we will cancel your subscription for you.

There is no minimum order commitment.

Yes.

You can change via your Kulture account and go to Manage Subscriptions. You can change your products, add new ones, update the quantities as well as the delivery date to suit your needs. If you experience any issues, please email us at hello@kulture.store.

Yes. you can delay shipping and payment.

Simply log into your Kulture account and update your next delivery date or email us at hello@kulture.store.

Go to the top right hand corner where you will see Login/Register. Click here and follow the set up instructions. Will only take a few minutes.

Yes, you will receive an email from Kulture reminding you that your auto delivery is due and when it will be despatched.

If you wish to edit this delivery, simply login into you Kulture account within 1-2 days of receiving your reminder email and make any adjustments or email us at hello@kulture.store.