FAQ's
General Information
Where are Kulture products made?
All our products are made in Australia.
Do your products contain any nasties?
No our products do not contain anything artifical, no thickening gums, no fillers no GMO ingredients or masking agents.
Our products are also gluten, dairy and sugar free. Whilst our products are not 100% organic (apart from Green Goddess which is 100% organic), we do use organic products where possible.
I'm pregnant, can I take Kulture Superfoods?
We recommend you consult your doctor before consuming some of our products. We do not recommend Vanilla Happy as its contains Ashwagandha or Green Goddess as it contains maca root powder.
Will I like the taste?
Yes. Whilst our Kulture products are closest to their natural state, we ensure we taste test every product and tweak to perfect the recipe. All our products are sweetened with organic monk fruit powder which has zero effect on your blood insulin levels.
How do I open an account?
Simply place an order and upon check out you will be asked for your email and password which you can use to login for each order.
What are your payment options?
Our payment options include Paypal, Mastercard, Visa and Afterpay.
How do I use my 10% voucher?
Your 10% off coupon code will be emailed to you (please check your spam folder if you can't locate it in your inbox). Once you add products to your shopping cart, you'll be able to use the 10% off discount code during the checkout phase where you'll be asked to add in a discount code. This code can be found on the email.
How do I set up automatic re-ocurring orders?
To setup you must do this when placing an order of your favourite product(s). On the produce page select 'subscribe and save' option and choose from the dropdown how often you'd like to receive your order. It's as simple as that!
Your order will continue to be placed and sent automatically. You can manage your orders. See below.How do I manage my auto re-ocurring order?
Should you wish to change, skip, add-to or cancel your automatic re-ocurring order you can do this via your account.
Simply go to the top of the website and select 'login'.
Once logged in you'll see 'manage subscription' on the right hand column at the top. Select that and then update your order accordingly.
What is Kulture's return policy?
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and unopened.
To complete your return, we require a receipt or proof of purchase.
Please return to: Kulture, 4/15 Wanda Road, Caulfield North, VIC 3161
Can I receive a refund?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
My refund is late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@kulture.store.
What is my product is damaged?
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@kulture.store along with a photo and the issue.
Where do I return my product?
To return your product, you should mail your product to: 4/15 Wanda Road, Caufield North, VIC, 3161, Australia. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Where does Kulture ship to?
How long does my order take to receive?
Orders are dispatched within 48 business hours from our Melbourne warehouse, excluding weekends and public holidays.. Once orders leave our warehouse, they are in the trusty hands of local and international couriers that includes delivery tracking.
You will receive your tracking number updates from our courier companies, so please ensure you provide the correct email address at checkout.
Delivery times for Australian residence: 3-5 business days.
Overseas deliveries will be displayed during checkout, next to the shipping option that is available. Please note that the transit time is displayed in business days (Monday to Friday) and are estimates only.
What if my delivery is late or not received?
If your trackable order has not received within 10 business days, please contact us at hello@kulture.store and we will endeavour to track it down for you.